Support

Wargame Design Studio provides ongoing support for product sold through this store and previously John Tiller Software.

If you have an issue, please check the FAQ's and Updates below or alternatively email our Support team using the attached contact form.

FAQs

This is to be expected and should go away with time. The reason is, we have a brand-new code signing certificate and up until November 19th, 2021, it has only been used within our development circles. All our software has been scanned and found free of both viruses and malware. As time passes and more installations take place around the world the “reputation” of our certificate will grow, and the warnings will diminish. You can confidently by-pass these warnings and install the software.

All games purchase through John Tiller Software are completely supported in the same manner that JTS has supported them for years. All games that were purchased through HPS Simulations and converted to JTS versions over the years are also supported. That migration window has now closed, however. In short – if you have a serial number for your game, you are good to go going forward.

This is a multi-part answer:
• First off, you should only be doing installations from a digital installer. All CD versions of the games are obsolete and in many cases the file structures are different. They should no longer be used.
• We will be “re-opening” all orders from our existing store which will cause an email to be sent to you for each product you have ordered in the past. This will give you an opportunity to grab a new installer for the game that is completely up to date as of the WDS announcement.
• If you purchased games through the original JTS store (Dec. 2010 – May 2012) then send an email to Support@wargameds.com along with your order number(s) or serial number(s) and new installer files will be emailed to you.
• If you were migrated over from old HPS purchases, then send an email to Support@wargameds.com along with your serial number(s) and new installer files will be emailed to you. ** You must include a complete listing of all game names and serial numbers you are requesting new installers for.

No, all titles and sales will be through WDS going forward. We are a fully incorporated company (WDS LLC) in the United States. All our titles use John Tiller’s game system, and we will continue to pay homage to John. If you follow existing links to John Tiller Software, it should route you to our new site at wargameds.com

No. When you make your original purchase you should choose to save the installer file to your local hard drive. Once the download is complete you can install the game from that file. When done we suggest you make a backup copy of the installer file to a DVD-R or some other external medium for future use. Also, you can create a text file on that same medium to list your serial number(s). Also, as of 6/21/21, if you have created an account in the Store your old orders will be accessible through it. Login to the Store and a listing of your orders will be displayed and you can choose to download the installers again.

Absolutely not. Just login to the Store with your account and you will be able to access your past orders. If you never created an Account contact our support department and we can get that resolved. As of 6/21/21, after you have done this process once you will be able to access your download links and serial numbers in your Store account going forward.

Yes, this is an error caused by a serial number issued from our original Store (in 2011-2012). Simply grab the update(s) off our site, apply them then re-launch & re-activate your game. You'll be all set. Alternatively you can contact our Support department to obtain an up-to-date installer for your game.

Yes! Download and install the Menu Program linked below in the "Other Downloads" section. Ensure you install it in the root of your game directory, which by default is C:\WDS. It will then allow you to access all your games, editors & PDF documentation from a single interface.

All current documentation is in PDF format. You need to ensure you have the free Adobe Reader installed on your system and set as the default PDF reader. To grab the latest version go here.

You should be using a digital version of the installer to install your games. All CD versions are now obsolete. Contact our support department with any specific issues using the form at the bottom of this page.


There are a variety of challenges when trying to make a direct connection accross the web, the biggest being firewalls (security software). We can't give you specifics on each particular firewall, as there are tons of them, however we can point out that you need to have the following ports open for UDP/TCP traffic:

47624 to 47624
2300 to 2400
6073 to 6073

If you do this you should be able to connect to your opponents computer and conduct a real-time game. People have done it successfully in 2021.

For the 3D add-on maps for the Early American Wars, Civil War Battles and Napoleonic Battles games the files need to go into a new sub-folder inside the main game folder. This folder should be named \Maps (note the s on the end, which is different from the \Map folder already in place). If you unzip the package to your main game directory and use the "Use Folder Names" option this sub-folder will be created for you. Otherwise you'll need to manually create it and put the .bmp files into it.

Yes, preliminary testing has been conducted and the games appear to run without issue under Windows 11. As time progresses we will do more testing and if any issues arise we will be handling them.

Updates

Civil War Battles


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Civil War Battles Updates

Early American Wars


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Early American Wars Updates

First World War Campaigns


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First World War Campaigns Updates

Modern Air Power


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Modern Air Power Updates

Modern Campaigns


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Modern Campaigns Updates

Musket & Pike


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Musket & Pike Updates

Napoleonic Battles


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Napoleonic Battles Updates

Naval Campaigns


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Naval Campaigns Updates

Panzer Battles


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Panzer Battles Updates

Panzer Campaigns


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Panzer Campaigns Updates

Squad Battles


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Squad Battles Updates

Strategic War


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Strategic War Updates

General Resources

Other Downloads


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Other Downloads links

Supporter Websites


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Supporter Websites Links

Gaming Clubs


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Gaming Club Links

Support Request

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